Every supported living dispute we see traces back to the same root: nobody wrote down who does what. We build the agreements that prevent the argument.
Care providers and their accommodation partners — landlords, property owners, housing providers — begin as allies and become adversaries over predictable questions: Who pays when a room stands empty? Who repairs the damage, and how fast? Who holds keys and access rights? Who tells whom when a safeguarding concern touches the property? Who acts when a placement breaks down at 2am?
Every one of those questions has a good answer — if it is agreed before it is urgent. Our service level agreements define the full operational relationship: repairs and maintenance standards with response times, void responsibility and duration, rent and service charge mechanics, utilities, access protocols, information sharing within lawful boundaries, escalation routes and exit arrangements.
The result protects both sides. The care provider is not silently absorbing housing costs and risks; the accommodation partner is not blindsided by care-side decisions; and commissioners see a scheme run by parties who have thought it through.
Voids are the sharpest edge in accommodation partnerships: an empty room means lost rent, and someone absorbs it. Providers who never agreed the answer end up funding voids by default, quietly subsidising their landlord from care margins. A proper SLA sets void responsibility, any void payment level and duration, notice arrangements, and referral obligations to refill placements — turning the sector’s most common dispute into a managed process.
We map the real relationship — properties, placements, money flows, current friction points — and the risks each party carries today.
Every operational question is worked through with you: repairs, voids, access, charges, safeguarding communication, breakdown and exit.
The SLA is drafted in clear operational language both parties can actually use — schedules, response times, escalation contacts and review cycles included.
We support the discussion with your accommodation partner, refine terms to agreement, and set the review rhythm that keeps it live.
Good relationships are exactly when to document, because terms are agreed generously and calmly. Agreements written mid-dispute are worse for everyone. The SLA does not signal distrust; it protects the relationship from the disputes that end partnerships.
It is drafted as a clear operational agreement between the parties. Where you want it executed as a formal contract or interfaced with tenancy and lease arrangements, we prepare the operational substance and recommend legal review for execution — the combination is both cheaper and better than starting with lawyers on a blank page.
Yes — and this is common. Landlord-drafted agreements tend to allocate voids, repairs and risk toward the care provider. We review clause by clause, flag the exposures and prepare your negotiation position.
Care and support providers working with landlords, property owners, housing associations and accommodation partners.
Put the operational agreement in place while the relationship is good — that’s what keeps it good.